Return & Refund Policy

Because We Get It

Changed your mind? We offer a 3-day return window — just head to this link within 3 days of receiving your order:
🔗 Return Link – https://solmii.com/pages/return

💡 A Quick Look at How Returns Work:

  • Returns for personal reasons like “Not vibing with the design” or “Oops, wrong size?” are totally okay.
    ➤ Just note: Reverse shipping charge of INR 80 applies for such returns.
  • We’ll pick it up right from where it was delivered. No need to step out.
  • Missed the 3-day window? Unfortunately, we won’t be able to process the return after that.

✅ Return Checklist — Keep It Cute & Intact

To qualify for a return, your jewellery should be:

  • ✨ Unused, unworn, and as fabulous as it arrived
  • 📦 With original tags, packaging, invoice & any freebies (we’re serious about our freebies!)
  • 💔 Free of scratches, damage, or wear

Sizing issue? A photo post-try-on is required to help us understand.

 

🎥 Unboxing Videos Are a MUST (Yes, We're That Brand 😇)

If your piece arrived damaged, incorrect, or empty (yikes!) — we’re here to fix it!
But first, help us help you:

  1. Record a clear video from the moment you open the sealed bag till the full product reveal.
  2. Zoom in on any damage/defects.
  3. Show all tags and box.
  4. Share a 360° view of the package.

⚠️ No video = No return/refund, sorry! This helps us keep things fair and fraud-free. Solmii reserves the final word.

 

A Few More Sparkly Notes:

  • Returns are one-time only per order.
  • We don’t do partial returns — return the full order if needed.
  • Missing returns (like 1 out of 2 items)? We'll deduct the value of the missing piece.
  • Please be available for pickup — if it’s missed, the process starts again and you may need to cover the cost.
  • Combo/gift sets? Can’t return individual pieces — it’s all or nothing, baby.

 

💸 Refunds — Here's How You Get Your Money Back

  • Once your return reaches us and passes our sparkle-check, your refund is processed.
  • We’ll update you via email or WhatsApp.
  • Refunds land in your account in 7–10 working days:
    • Online Payments: Back to your original method.
    • COD Orders: We’ll ask for your bank details and credit the amount there.

Important:
Shipping charges and COD fees aren’t refundable.

 

🚫 No Refunds For:

  • Wrong or incomplete delivery addresses
  • Refused deliveries or undeliverable after 3 tries
  • Used or tampered jewellery
  • Missing unboxing video proof

 

Need help with a return or refund?
We’re always around to assist —
📧 getsolmii@gmail.com | 📱 WhatsApp us at +919998201206

Changed your mind? Return within 3 days via this link — ₹80 reverse shipping applies for personal reasons.
Items must be unused, in original packaging, and include all tags/invoice.
Unboxing video is mandatory for any damage, wrong item, or empty box claims.
Refunds (within 7–10 days) go to your original payment method or bank for COD orders.
No returns without video, on used items, or after the 3-day window.
Combo sets can’t be partially returned — it’s all or nothing!